Privacy Policy

Our Commitment to Your Privacy

At Vaultrix, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our cybersecurity training platform and services.

We believe in transparency about our data practices. This policy provides detailed information about what data we collect, why we collect it, how we use it, and what choices you have regarding your personal information.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

Information We Collect

Personal Information You Provide

When you interact with our website or enroll in our courses, we may collect the following personal information:

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile preferences
• Educational Background: Previous experience, qualifications, and learning goals
• Payment Information: Billing details and transaction history (processed securely)
• Communication Records: Messages sent through contact forms or support channels

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, and navigation paths
• Location Data: General geographic location based on IP address
• Cookie Data: Information stored through cookies and similar technologies

Information from Third Parties

We may receive information about you from third-party sources:

• Analytics providers who help us understand website usage patterns
• Payment processors who handle billing and transaction security
• Social media platforms if you choose to connect your accounts
• Marketing partners who help us reach potential learners

How We Use Your Information

Service Delivery and Course Management

We use your personal information to provide, maintain, and improve our cybersecurity training services. This includes processing course enrollments, managing your learning progress, providing access to course materials, and facilitating communication with instructors and support staff.

Communication and Support

We use your contact information to respond to your inquiries, provide customer support, send important updates about our services, and notify you about changes to our courses or policies. We may also send educational content and course recommendations that align with your learning interests.

Analytics and Website Improvement

We analyze usage data to understand how visitors interact with our website and courses. This helps us identify areas for improvement, optimize user experience, develop new features, and ensure our platform meets the needs of cybersecurity learners.

Marketing Communications

With your consent, we may send you promotional materials about new courses, special offers, industry insights, and cybersecurity education updates. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to deliver the services you've enrolled in
• Consent: Your explicit permission for specific processing activities
• Legitimate Interests: Our business needs that don't override your privacy rights
• Legal Obligations: Compliance with applicable laws and regulations

How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

Service Providers

We work with third-party companies that help us operate our platform, such as hosting providers, payment processors, email services, and analytics tools. These providers only access the information necessary to perform their functions and are contractually obligated to protect your data.

Business Partners

We may share aggregated or anonymized data with educational partners, industry associations, or research organizations to improve cybersecurity education standards. This data cannot be used to identify individual users.

Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Vaultrix, our users, or others. This includes responding to lawful requests from public authorities and enforcing our terms and policies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner. We will notify you of any such change and how it may affect your data.

How We Protect Your Information

Security Measures in Place

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Storage: Data stored on protected servers with backup systems

Data Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law:

• Active account data: Retained while your account remains active
• Course completion records: Kept for up to 7 years for educational verification
• Transaction data: Maintained as required for tax and accounting purposes
• Marketing data: Deleted upon opt-out or after reasonable inactivity period

Monitoring and Response

We continuously monitor our systems for potential security threats and have established procedures for responding to data breaches. In the unlikely event of a security incident that affects your personal information, we will notify you promptly as required by law and take appropriate steps to minimize any harm.

Your Privacy Rights

You have several rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:

Right to Access Personal Data

You can request a copy of the personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days of your request.

Right to Rectification and Erasure

You can update or correct inaccurate information through your account settings or by contacting us. You also have the right to request deletion of your personal data, subject to certain legal exceptions.

Right to Data Portability

You can request to receive your personal data in a portable format or have it transferred directly to another service provider where technically feasible.

Right to Object to Processing

You can object to certain types of data processing, including processing for direct marketing purposes. We'll stop processing your data for these purposes unless we have compelling legitimate grounds.

Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing that occurred before withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at info@domain.com or +91 22 4891 6327. We'll respond to your request within 30 days. We may need to verify your identity before processing certain requests to protect your privacy and security.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. We believe in giving you full control over your data and how we use it.

If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features on our website
• Disable cookies through your browser settings - see our Cookie Policy for detailed instructions
• Browse our public pages and educational content without providing personal information
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices and will never pressure you to provide information you're uncomfortable sharing. If you would like us to delete your data, please reach out to us at info@domain.com or call +91 22 4891 6327. We will process your request promptly and confirm when your data has been removed from our systems.

Please note that some information may need to be retained for legal or regulatory purposes, such as transaction records required for tax compliance. We'll inform you if any such exceptions apply to your deletion request.

Children's Privacy

Our services are intended for adults and individuals who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@domain.com so we can take appropriate action.

International Data Transfers

Your personal information may be transferred to and processed in countries other than India. These countries may have data protection laws that differ from Indian regulations. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

We use standard contractual clauses approved by relevant authorities and work only with service providers who commit to protecting your data in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make significant changes, we'll update the "Last updated" date at the top of this page and may provide additional notice through email or a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Information